Refund Policy

1. INTRODUCTION

Thank you for choosing UGCReal ("Company," "we," "us," or "our") for your AI-powered UGC content needs. We strive to ensure that you have a satisfying experience with our services. This Refund Policy ("Policy") outlines the conditions and procedures under which refunds may be granted. By purchasing a subscription or other services from UGCReal ("Services"), you agree to be bound by this Policy, as well as ourTerms of Serviceand any other agreements referenced therein.

2. REFUND ELIGIBILITY

2.1 Case-by-Case Basis

We offer refunds strictly on a case-by-case basis. To initiate a refund request, you must contact our customer support team at support@ugcreal.com.

2.2 Timeframe for Refund Requests

• You must reach out to our customer support team within 3 hours from the original subscription purchase date or renewal date to notify us of any issues.
• To remain eligible, your formal request for a refund must be made within 24 hoursfrom the original subscription date or renewal date.

2.3 Condition of Subscription

• The subscription must be unused and in the same condition as when you purchased it.
• If you have already accessed or used any part of the subscription benefits (e.g., generated content, accessed API endpoints, used credits), you may forfeit your right to a refund.

3. REFUND PROCESS

3.1 Inspection and Review

• Once your refund request is received, we will conduct an inspection and review of your account and purchase details to verify eligibility.
• We will send you an email to confirm that we have received your request and to inform you of our decision regarding approval or rejection.

3.2 Refund Approval

• If your refund is approved, we will process the refund and apply the credit to your original method of payment.
• Please allow up to 14 days for the refund to appear on your statement once it has been approved.

3.3 Refund Rejection

• If your refund request is rejected, you will be notified via email.
• We reserve the right to reject any refund requests that do not meet the criteria set forth in this Policy.

4. LATE OR MISSING REFUNDS

4.1 Checking Payment Statement

• If you have not received your refund after the 14-day processing period, we recommend that you first check your bank or credit card statement again.
• Next, contact your credit card company or financial institution, as there may be delays in how refunds are posted.

4.2 Further Assistance

If you have followed the steps above and still have not received your refund, please contact us atsupport@ugcreal.com.

5. DISCOUNTED ITEMS

5.1 Refund Eligibility

Discounted items are eligible for refunds, provided they meet the eligibility criteria outlined in Section 2.

5.2 Applicable Refund Amount

The refund amount for discounted items will be based on the actual purchase price paid for such items.

6. EXCLUSIONS

6.1 Non-Refundable Conditions

While we generally offer refunds on a case-by-case basis, the following conditions will render a purchase ineligible for a refund:

• Violation of our Terms of Serviceor any other policies.
• Evidence of fraudulent or abusive activity (e.g., chargeback fraud).
• Use of subscription benefits beyond what is allowed under this Policy.
• Failure to submit the refund request within the specified timeframe (24 hours from the subscription purchase day).

7. DISCLAIMER OF WARRANTIES

Except as expressly provided herein, all products, subscriptions, and Services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We specifically disclaim any and all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the fullest extent permitted by applicable law.

8. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, in no event shall UGCReal, its affiliates, directors, officers, employees, agents, or licensors be liable for any indirect, consequential, incidental, special, or punitive damages arising out of or related to this Policy or your use of or inability to use our Services. Our total liability to you for any damages arising from or related to this Policy shall not exceed the amount you paid for the subscription giving rise to the claim.

9. AMENDMENTS TO THIS POLICY

We reserve the right to update, modify, or replace any part of this Policy at our sole discretion. If we make material changes to this Policy, we will notify you by posting the updated Policy on our website and updating the "Last Updated" date. Your continued use of our Services following the posting of any changes constitutes acceptance of those changes.

10. GOVERNING LAW AND JURISDICTION

This Policy shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts located in San Francisco, California.

11. CONTACT INFORMATION

11.1 Customer Support

For any questions, concerns, or clarifications regarding this Policy, please contact us at:

11.2 Response Time

We strive to respond to all inquiries within two (2) business days. Response times may vary during peak periods or holidays.