Privacy Policy

1. Introduction

Welcome to UGCReal ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered UGC content platform.

By using UGCReal, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this privacy policy, please do not use our services.

2. Information We Collect

Personal Information

When you register for an account, we collect:

• Name and email address
• Payment information (processed securely through Stripe)
• Company name (optional)
• Profile information you choose to provide

Usage Data

We automatically collect certain information when you use UGCReal:

• IP address and browser information
• Device type and operating system
• Pages visited and features used
• Generation history and preferences
• Time spent on our platform

Content Data

When you use our services, we process:

• Images you upload for UGC generation
• Text prompts and generation parameters
• Generated content and modifications

3. How We Use Your Information

We use your information to:

• Provide and maintain our AI UGC generation services
• Process your transactions and manage subscriptions
• Send important updates about your account
• Improve our AI models and user experience
• Respond to customer support requests
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service Providers

• Payment processors (Stripe) for billing
• Cloud storage providers (AWS) for data hosting
• Analytics services to improve our platform
• Customer support tools

Legal Requirements

We may disclose your information if required by law, court order, or other legal process, or if we believe disclosure is necessary to protect our rights or the safety of others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Industry-standard encryption for data in transit and at rest
• Regular security audits and updates
• Limited access controls for employees
• Secure data centers with 24/7 monitoring
• Regular backups and disaster recovery procedures

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict: Limit how we use your information

To exercise these rights, contact us at privacy@ugcreal.com.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Until account deletion
• Generated content: 90 days after creation (unless saved)
• Payment records: 7 years for tax compliance
• Usage logs: 12 months

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for platform functionality
• Analytics cookies: Help us understand usage patterns
• Preference cookies: Remember your settings

You can control cookies through your browser settings. Note that disabling cookies may limit functionality.

9. Children's Privacy

UGCReal is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

11. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this privacy policy or our practices, please contact us: